Privacy Policy

IMPORTANT: We Do NOT Sell Your Personal Information

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties.

3.1 Service Providers

We may share limited information with third-party service providers who assist us in providing our services to you. These providers have access only to what is necessary:

• Payment processors (for transaction handling only)
• SMS aggregators (solely for delivering messages you've consented to receive)
• Website hosting providers

⚠️ All service providers are contractually obligated to maintain confidentiality and are prohibited from using your data for any purpose other than providing services to you.

3.2 Legal Requirements

We may disclose your personal information when required by law, legal process, or to protect our rights.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards:

• SSL encryption for all data transmission
• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

4.2 Data Retention

We retain your personal information only as long as necessary. When no longer needed, we securely delete or anonymize your data.

Depending on your location, you may have certain rights regarding your personal information. We respect your rights and provide you with the ability to exercise control over your data.

5.1 Access and Portability

You have the right to request access to the personal information we hold about you. You may also request a copy of your data in a portable, machine-readable format.

5.2 Correction

You have the right to request correction of inaccurate personal information we hold about you. You can update your information by contacting us directly.

5.3 Deletion

You have the right to request deletion of your personal information. We will comply with such requests unless we are required to retain certain information for legal or legitimate business purposes.

5.4 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal

5.5 Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. They help remember your preferences and improve your browsing experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

6.3 Managing Cookies

You can change your cookie preferences at any time through your browser settings. Please note that blocking essential cookies may impact website functionality.

If you are a resident of certain states, you may have additional privacy rights under applicable state laws.

California Residents

If you are a California resident, you have the right to request disclosure of the categories of personal information we have collected about you and to request the deletion of your personal information. You also have the right to opt out of the sale of your personal information. We do not sell your personal information.

Virginia Residents

Virginia residents have the right to confirm whether we are processing their personal information, access their data, and request corrections. You may also have the right to opt out of targeted advertising.

Colorado Residents

Colorado residents have the right to opt out of the sale of personal information and targeted advertising. You may also request access to your data and ask for corrections.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We will ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

8.5.1 Age Requirement

By opting into our SMS services, you represent that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

8.5.2 COPPA Compliance

This website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected].

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as soon as possible.

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

When we integrate third-party services (such as payment processors, analytics tools, or social media platforms), those services may collect information about you according to their own privacy policies.

Common Third-Party Services We Use:

• Google Services: Analytics, Ads, Maps, reCAPTCHA - Privacy Policy
• Facebook/Meta: Pixel, advertising - Privacy Policy
• Stripe: Payment processing - Privacy Policy

10.1 Email Communications

By providing your email address, you consent to receive emails from us regarding:

• Transactional emails (service updates, billing, account notifications)
• Marketing emails (newsletters, promotions, educational content) - if you opt in

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email. You cannot opt out of essential transactional emails related to your account or services.

10.2 SMS/Text Message Communications

By providing your phone number and opting in, you expressly consent to receive automated and non-automated text messages from Rivela Solutions LLC. This includes:

• Appointment confirmations
• Appointment reminders
• Responses to service inquiries
• Service-related notifications
• Marketing and promotional messages (if you opt in separately)

10.2.1 Mandatory Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10.2.2 Message Frequency & Usage

Message frequency varies based on your interactions with our service. We may send text messages for:

• Appointment confirmations and scheduling updates
• Appointment reminders prior to scheduled calls
• Responses to your service inquiries
• Service updates and operational notifications
• Marketing promotions (only with your separate opt-in consent)

10.2.3 SMS Program Consent

By opting into our SMS services, you represent that you are at least 18 years of age. If you are under 18, you may not use our SMS messaging services.

10.3 Phone Calls

By providing your phone number, you consent to receive phone calls from us regarding your services, account, and related matters. This may include calls to wireless numbers, which may result in charges to you from your carrier.

We do not use auto-dialers or pre-recorded messages for marketing purposes without your prior express written consent.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

When we make changes to this Privacy Policy:

• We will update the "Effective Date" at the top of this policy
• For material changes, we will provide notice via email or a prominent notice on our website
• We may also notify you through our service platform or other means

11.2 Your Continued Use

Your continued use of our website or services after changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of our services and contact us to close your account.

11.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. You can always find the current version on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy-related inquiries within a reasonable timeframe, typically within 30 days (or as required by applicable law).

For Specific Requests:

• Data Access/Deletion Requests: Email [email protected] with "Data Request" in subject
• Marketing Opt-Out: Click unsubscribe in emails or text STOP for SMS
• State Privacy Rights: Email [email protected] with "State Privacy Rights" in subject
• Security Concerns: Email [email protected] immediately