Effective Date: December 14, 2025
Please read these terms carefully before using our services. By accessing or using Rivela Solutions, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Rivela Solutions ("Company," "we," "us," or "our") governing your use of our website, services, and marketing solutions.
By accessing our website, submitting a contact form, scheduling a consultation, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Rivela Solutions provides digital marketing services including but not limited to:
The specific services to be provided will be outlined in individual service agreements or statements of work. All services are subject to these Terms unless explicitly stated otherwise in writing.
Important: Our services involve the creation and implementation of marketing systems and strategies. We do not guarantee specific outcomes, results, rankings, traffic levels, lead volumes, or revenue increases. Marketing results depend on numerous factors beyond our control.
3.1 Eligibility
Our services are available only to businesses and individuals who can form legally binding contracts under applicable law. By using our services, you represent that you are at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your business entity.
3.2 Client Responsibilities
You agree to:
3.3 Prohibited Activities
You agree not to:
4.1 Pricing and Fees
Service fees will be specified in your individual service agreement or invoice. All prices are in U.S. Dollars unless otherwise stated. We reserve the right to change our pricing at any time, but price changes will not affect existing contracts during their current term.
4.2 Payment Schedule
Unless otherwise agreed in writing, payment is due according to the schedule outlined in your service agreement. Common payment structures include:
Invoices are due upon receipt unless other terms are specified. Late payments may be subject to a service charge of 1.5% per month (or the maximum rate permitted by law, whichever is less).
4.3 Payment Methods
We accept payment via credit card, debit card, ACH transfer, or other methods as specified in your service agreement. By providing payment information, you authorize us to charge the specified amount according to the agreed schedule.
4.4 Non-Payment
Failure to pay invoices on time may result in:
4.5 Refund Policy
Refunds, if applicable, will be governed by our 30-Day Satisfaction Guarantee or as specified in your service agreement. Please see Section 7 for details on our guarantee terms.
Generally, once work has been performed, fees for completed work are non-refundable. However, we will work with clients on a case-by-case basis to ensure satisfaction within the parameters of our guarantee.
5.1 Service Term
Unless otherwise specified in your service agreement, our services are provided on a month-to-month basis. The initial term begins on the date specified in your service agreement or upon activation of services.
5.2 Automatic Renewal
Monthly services automatically renew each month unless terminated by either party with proper notice. By enrolling in our services, you authorize recurring billing until services are cancelled.
5.3 Termination by Client
You may terminate services at any time by providing written notice (email is acceptable) at least 15 days before your next billing date. Termination will be effective at the end of the current billing period. You remain responsible for payment through the end of the notice period.
No refunds will be provided for partial months of service unless otherwise specified in your service agreement or required by our guarantee.
5.4 Termination by Company
We reserve the right to terminate services immediately if:
5.5 Effects of Termination
Upon termination:
Certain provisions of these Terms survive termination, including payment obligations, intellectual property rights, confidentiality, limitation of liability, and dispute resolution.
6.1 Client Content
You retain all ownership rights to content, materials, trademarks, and other intellectual property you provide to us ("Client Content"). By providing Client Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing our services to you.
You represent and warrant that you own or have the necessary rights to all Client Content and that such content does not infringe on any third-party rights.
6.2 Work Product
Upon receipt of full payment, you will own all deliverables specifically created for you as outlined in your service agreement ("Work Product"), including:
However, we retain ownership of:
6.3 Third-Party Materials
Our services may incorporate third-party materials such as stock photos, fonts, software, or plugins. These materials remain the property of their respective owners and are licensed to you according to the terms of the original license. You are responsible for ensuring compliance with third-party license terms.
6.4 Company Intellectual Property
Our website, logo, branding, service names, proprietary methods, and all related intellectual property remain our exclusive property. You may not use our trademarks, branding, or intellectual property without our prior written consent.
6.5 Portfolio and Case Studies
Unless you request otherwise in writing, we reserve the right to showcase work created for you in our portfolio, case studies, and marketing materials. We will not disclose confidential information without your consent. If you prefer your work remain confidential, please notify us in writing.
7.1 Our 30-Day Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with our services within the first 30 days of engagement, you may request a review of concerns. We will work diligently to address your concerns and improve service delivery.
This guarantee means we will either:
To invoke this guarantee, you must provide specific, actionable feedback about service deficiencies within the 30-day period. This guarantee does not cover subjective dissatisfaction with marketing results or outcomes beyond our direct control.
7.2 No Results Guarantee
IMPORTANT DISCLAIMER: We do not guarantee, warrant, or promise specific results from our marketing services, including but not limited to: specific search engine rankings, traffic levels, lead volumes, conversion rates, revenue increases, or return on investment.
Marketing results depend on numerous factors including your industry, competition, geographic location, pricing, service quality, market conditions, budget, and factors entirely outside our control. Past performance and case studies are not indicative of future results.
Our guarantee relates to the quality of our service delivery and our commitment to implementing best practices—not to specific marketing outcomes.
7.3 Service Limitations
While we strive for excellence, you acknowledge that:
7.4 Third-Party Services
Our services may rely on third-party platforms including Google, Facebook, social media networks, hosting providers, and software services. We are not responsible for changes, outages, or issues with these third-party services. Any additional costs imposed by third parties (such as advertising spend) are your responsibility unless otherwise agreed.
CRITICAL LEGAL NOTICE: Please read this section carefully as it limits our liability to you.
8.1 No Consequential Damages
To the maximum extent permitted by applicable law, in no event shall Rivela Solutions, its owners, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
This limitation applies regardless of the legal theory upon which the claim is based (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
8.2 Cap on Liability
Our total aggregate liability to you for any and all claims arising out of or related to these Terms or our services shall not exceed the total amount paid by you to us in the twelve (12) months immediately preceding the claim, or $1,000, whichever is greater.
8.3 Services Provided "As Is"
Our services are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
8.4 Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or changes to third-party platforms or algorithms.
8.5 State-Specific Provisions
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Rivela Solutions, its owners, officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
This indemnification obligation survives termination of these Terms and your use of our services.
10.1 Confidential Information
During our relationship, each party may disclose confidential information to the other. "Confidential Information" includes business information, strategies, customer data, financial information, and any information marked as confidential or that reasonably should be considered confidential.
Each party agrees to:
This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
10.2 Privacy and Data Protection
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.
We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
10.3 Data Ownership and Access
You retain ownership of all data you provide to us. We may aggregate and anonymize data for analytical and benchmarking purposes. Upon termination, we will provide you with your data in a reasonably accessible format, subject to payment of all outstanding fees.
11.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact us to attempt to resolve any dispute informally. Please send a detailed description of the dispute and your proposed resolution to our support team. We will attempt to resolve the dispute within 30 days.
11.2 Binding Arbitration
ARBITRATION NOTICE: Except for certain types of disputes described below, you agree that disputes will be resolved by binding arbitration, and you waive your right to a trial by jury or to participate in a class action lawsuit or class-wide arbitration.
Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
The arbitration will be conducted in the English language. The arbitration shall take place in [Your State/Location] or remotely via video conference at the option of the party seeking relief. Each party will bear its own costs and attorneys' fees unless the arbitrator determines otherwise based on applicable law.
The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
11.3 Exceptions to Arbitration
Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information without first engaging in arbitration.
Either party may bring an individual action in small claims court instead of arbitration if the claim qualifies for small claims court jurisdiction.
11.4 Class Action Waiver
You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You may not serve as a class representative or participate as a member of a class with respect to any claim against us.
11.5 Governing Law
These Terms and any disputes arising out of or related to these Terms or our services shall be governed by and construed in accordance with the laws of [Your State], United States, without regard to its conflict of law provisions.
11.6 Venue
To the extent arbitration does not apply, you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in [Your County, State], and you hereby consent to the personal jurisdiction of such courts.
11.7 Time Limitation on Claims
You agree that any claim or cause of action arising out of or related to these Terms or our services must be filed within one (1) year after the claim or cause of action arose, or such claim or cause of action shall be forever barred, regardless of any statute or law to the contrary.
Our Territory Protection approach means we carefully evaluate market capacity before taking on new clients in overlapping service areas. This is a strategic business practice, not a contractual guarantee of exclusive territory rights.
12.1 Territory Considerations
When evaluating new client opportunities, we consider:
12.2 No Guaranteed Exclusivity
Unless explicitly stated in a separate written agreement:
12.3 Client Responsibilities
If territory protection is important to you, you must:
Our approach is designed to be thoughtful about client relationships while maintaining flexibility to serve businesses across markets. Any specific territory protection agreements must be documented in a separate written contract signed by both parties.
13.1 Electronic Communications
By using our services or providing your contact information, you consent to receive communications from us electronically, including via email, text message (SMS), phone calls, and notifications through our platforms.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
13.2 Text Message Consent
By providing your phone number and agreeing to receive text messages, you expressly consent to receive automated and non-automated marketing text messages from Rivela Solutions at the phone number provided. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help at any time.
We do not charge for text messages, but your mobile carrier's standard messaging and data rates may apply. Please contact your mobile carrier for details about your messaging plan.
13.3 Phone Communication
By providing your phone number, you consent to receive phone calls from us regarding your services, account, billing, and related matters. This includes calls to wireless telephone numbers, which may result in charges to you.
13.4 Marketing Communications
We may send you marketing communications about our services, promotions, and updates. You can opt out of marketing communications at any time by:
Note that opting out of marketing communications does not opt you out of service-related communications (such as billing notifications, service updates, or important account information).
13.5 Contact Information Updates
You are responsible for keeping your contact information current. Please notify us promptly of any changes to your email address, phone number, or mailing address to ensure you receive important communications.
14.1 Advertising Spend
If our services include paid advertising management (such as Google Ads, Facebook Ads, or other platforms), you understand that:
14.2 Platform Compliance
You are responsible for ensuring your business, products, services, and advertising content comply with the terms of service and advertising policies of third-party platforms including Google, Facebook, Instagram, and others.
If your advertising account is suspended or terminated by a platform due to policy violations, we are not liable for any resulting losses. We will work to help resolve platform issues where possible, but ultimate compliance is your responsibility.
14.3 Account Access
To provide advertising services, we require administrative or management access to relevant advertising accounts and platforms. You agree to grant such access and maintain our access throughout the term of service.
You retain ownership of all advertising accounts. If you revoke our access without notice, we cannot be held responsible for campaign performance or issues that arise.
14.4 Platform Changes
Third-party platforms frequently change their features, pricing, policies, and algorithms. We will adapt our strategies to platform changes, but we are not responsible for changes made by third parties that affect campaign performance.
15.1 Entire Agreement
These Terms, together with any service agreements, statements of work, and our Privacy Policy, constitute the entire agreement between you and Rivela Solutions regarding our services and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.
15.2 Amendments
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Effective Date." Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
For material changes that substantially affect your rights, we will provide notice via email or through our service platform at least 30 days before the changes take effect.
15.3 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15.4 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
15.5 Assignment
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms or any rights hereunder without restriction. Any attempted transfer or assignment in violation of this section shall be null and void.
15.6 Independent Contractors
The relationship between you and Rivela Solutions is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, sales representative, or employment relationship.
15.7 Survival
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: payment obligations, intellectual property rights, confidentiality, limitation of liability, indemnification, and dispute resolution provisions.
15.8 Headings
The section headings in these Terms are for convenience only and have no legal or contractual effect.
15.9 Language
These Terms are provided in English. If these Terms are translated into another language and there is a conflict between the English version and the translated version, the English version shall govern.
If you have any questions, concerns, or complaints about these Terms or our services, please contact us:
Rivela Solutions
Email: [email protected]
Phone: Available upon request to active clients
Website: www.rivelasolutions.com
We strive to respond to all inquiries within 1-2 business days. For urgent matters related to active campaigns or service issues, please mark your communication as "urgent" in the subject line.
By using our services, submitting a contact form, scheduling a consultation, or entering into a service agreement with Rivela Solutions, you acknowledge that:
If you do not agree to these Terms, you must not use our services or our website.
These Terms were last updated on December 14, 2025. We recommend reviewing these Terms periodically to stay informed of any updates.